DELIVERY
DELIVERIES TO UK MAINLAND
We deliver free of charge to addresses within a 1.5 mile radius of our store. You can find out if your address is within the catchment area here. All other addresses in London and mainland UK are charged through our courier service.
You can contact us via email at info@riseandvine.co.uk or by phone at 020 8969 9939
| The rest of London & Mainland UK | Up to 12 bottles = £10 |
| 13 to 18 bottles = £13 // 19 to 24 bottles = £16 | |
| 25 to 30 bottles = £19 // 31 to 36 bottles = £22 | |
| Beyond 1.5 miles to 2 miles | £5 delivery charge |
We normally deliver within a maximum of 3 working days, usually sooner, so feel free to call if you have a special request. In most cases the wine is delivered next day but we cannot always guarantee next day service.
Minimum order quantities:
| Local | Nationally | |
| Wine | Value of £30 | Value of £30 |
| Beer | Value of £30 | Value of £30 |
| Spirits | Value of £30 | Value of £30 |
| Mixers | Additional – 4 Bottles | Additional – 4 Bottles |
| Cigars | Additional | Additional |
| Sundries | Additional | Additional |
IF YOU ARE OUT (COURIER DELIVERIES ONLY)
We will make one further attempt. You will be left a card by the courier with instructions for this second delivery. Unfortunately, if this second delivery fails you will have to make arrangements directly with the courier for delivery (there will be a charge) or you can collect from their local depot.
If there are any queries, please contact us via email (info@riseandvine.co.uk) or phone us on 020 8969 9939.
DELIVERIES OUTSIDE OF MAINLAND UK
The postcodes we classify as being outside of UK mainland are shown below. After checkout you will be prompted to contact us, and we can check with our couriers for the best delivery rate for your area.
Scottish Islands:
HS, IV41-51&55-56, KA27-29, KW15-17, PA20&40-88, PH42-44, ZE
Scottish Highlands
AB31-56, FK20-21, IV1-40 & 52-54, IV57-63, KW1-14, PA21-39, PH15-41, PH49-50
Scottish Borders
AB16-30
Other Scotland
AB1-15, DD1-11, DG1-16, EH1-99, FK1-19, G1-84, KA1-26&30, KY, ML, PA1-19, PH1-14, TD1-15
Isle of Wight
(PO30-41), Scilly Isles (TR21-25)
Isle of Man:
IM
Guernsey:
GY
Jersey:
JE
RETURNS
In the unlikely event that we deliver an order that does not meet your requirements, please contact us. You may then return it within 7 working days and we will give you a full refund within 7 days of us receiving the goods.
If you receive an order and the wine is out of condition or damaged, we will be happy to give you a full refund or send out a replacement. Please contact us by email or phone and we will organise a replacement or refund.
You can contact us by telephone on 020 8969 9939 or by email info@riseandvine.co.uk.
The return address is:
Rise & Vine
30 Station Terrace,
Kensal Rise,
LONDON NW10 5RP
If you are returning goods yourself, we recommend discussing this with us for the best option available or you should send it Recorded Delivery via the post office and include insurance to the value of the order.