Delivery
LOCAL DELIVERIES – NEW E-BIKE SERVICE
To keep the planet a little bit greener – we have teamed up with local e-bike service eStreet for our local deliveries, not only is this sustainable for the planet and our business, it also allows us to offer this service 7 days a week. For this we are asking for a small delivery charge of £5 for any orders under £100, anything beyond that is free. We will endeavour to get to you on the same day of ordering, the cut-off for placing an order is 5pm.
We have also extended the catchment area to 2 miles from our shop – you can find out if you’re in the zone here.
All other addresses in London and mainland UK are charged through our courier service.
DELIVERIES TO UK MAINLAND
We can arrange deliver to anywhere in the mainland UK within 7 days of receiving your order, usually sooner. Please note that our UK couriers classify Mainland UK as set out below, unfortunately not including the more remote areas of Scotland and the majority of the UK’s islands (and know, we don’t know why they don’t exclude Anglesey).
Please let us know if you have a special delivery dates or requests.
You can contact us via email at info@riseandvine.co.uk or by phone at 020 8969 9939
UK MAINLAND DELIVERY CHARGES
Up to 12 bottles = £10
13 to 18 bottles = £13
19 to 24 bottles = £16
25 to 30 bottles = £19
31 to 36 bottles = £22
MINIMUM ORDER QUANTITIES
There is no minimum! Just as long as you’re prepared to pay £5 to deliver a couple of cans of beer to a mate in Harlesden – we can do it!
Orders over £100 are delivered for free.
IF YOU ARE OUT
LOCAL DELIVERIES – If you are out, we will try to contact you on your mobile phone to arrange a place to leave your delivery or an alternative delivery date. If we cannot contact you we will leave a note and we will make one more attempt to deliver again the following day unless you contact us to make an alternative arrangement. If you are not there for the second delivery, we will hold your order for collection from the shop.
NATIONAL DELIVERIES – If you are out, the courier will leave your delivery in a safe place and leave a note informing you of where your order is located. Should there be no appropriate safe place, the courier will leave a card detailing arrangements for a second delivery. Unfortunately, if this second delivery fails you will have to make arrangements directly with the courier for delivery (there will be a charge) or you can collect from their local depot.
If there are any queries, please contact us via email at info@riseandvine.co.uk or by phone at 020 8969 9939
COURIER DEFINED AREAS OF MAINLAND UK
Our couriers classify the following postcode areas as outside of UK Mainland delivery area:
Scottish Islands: HS, IV41-51&55-56, KA27-29, KW15-17, PA20&40-88, PH42-44, ZE
Scottish Highlands: AB31-56, FK20-21, IV1-40 & 52-54, IV57-63, KW1-14, PA21-39, PH15-41, PH49-50
Scottish Borders: AB16-30
Other Scotland: AB1-15, DD1-11, DG1-16, EH1-99, FK1-19, G1-84, KA1-26&30, KY, ML, PA1-19, PH1-14, TD1-15
Isle of Wight: PO30-41
Scilly Isles: TR21-25
Isle of Man: IM
Guernsey: GY
Jersey: JE
Should you try to make an order for delivery to one of the above postcodes, after checkout you will be prompted to contact us, and we can check with our couriers for the best delivery rate for your area.
RETURNS
In the unlikely event that we deliver an order that does not meet your requirements, please contact us. You may then return it within 7 working days and we will give you a full refund within 7 days of us receiving the goods.
If you receive an order and the wine is out of condition or damaged, we will be happy to give you a full refund or send out a replacement. Please contact us by email or phone and we will organise a replacement or refund.
You can contact us via email at info@riseandvine.co.uk or by phone at 020 8969 9939
The return address is:
Rise & Vine
30 Station Terrace,Kensal Rise,
LONDON NW10 5RP
If you are returning goods yourself, we recommend discussing this with us for the best option available or you should send it Recorded Delivery via the post office and include insurance to the value of the order