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Delivery

 

LOCAL DELIVERIES

We deliver personally, free of charge for all orders of a minimum value £30 to addresses within a 1.5 mile radius of our store. If you’re a little further afield – up to 2 miles from the shop – we’ll deliver for a £10 charge.

You can find out if your address is within the catchment area here

All other addresses in London and mainland UK are charged through our courier service.

 

DELIVERIES TO UK MAINLAND

We can arrange deliver to anywhere in the mainland UK within 7 days of receiving your order, usually sooner. Please note that our UK couriers classify Mainland UK as set out below, unfortunately not including the more remote areas of Scotland and the majority of the UK’s islands (and know, we don’t know why they don’t exclude Anglesey).

Please let us know if you have a special delivery dates or requests.

You can contact us via email at info@riseandvine.co.uk or by phone at 020 8969 9939

 

UK MAINLAND DELIVERY CHARGES

Up to 12 bottles = £10

13 to 18 bottles = £13

19 to 24 bottles = £16

25 to 30 bottles = £19

31 to 36 bottles = £22

 

MINIMUM ORDER QUANTITIES

Local deliveries require a minimum order value of £30. National deliveries of any value can be delivered, but remember that you will be charged a minimum £10 courier charge, so it is your decision as to whether it is of value to do this.

 

IF YOU ARE OUT

LOCAL DELIVERIES – If you are out, we will try to contact you on your mobile phone to arrange a place to leave your delivery or an alternative delivery date. If we cannot contact you we will leave a note and we will make one more attempt to deliver again the following day unless you contact us to make an alternative arrangement.  If you are not there for the second delivery, we will hold your order for collection from the shop.

NATIONAL DELIVERIES – If you are out, the courier will leave your delivery in a safe place and leave a note informing you of where your order is located. Should there be no appropriate safe place, the courier will leave a card detailing arrangements for a second delivery. Unfortunately, if this second delivery fails you will have to make arrangements directly with the courier for delivery (there will be a charge) or you can collect from their local depot.

If there are any queries, please contact us via email at info@riseandvine.co.uk or by phone at 020 8969 9939

 

COURIER DEFINED AREAS OF MAINLAND UK

Our couriers classify the following postcode areas as outside of UK Mainland delivery area:

Scottish Islands: HS, IV41-51&55-56, KA27-29, KW15-17, PA20&40-88, PH42-44, ZE

Scottish Highlands: AB31-56, FK20-21, IV1-40 & 52-54, IV57-63, KW1-14, PA21-39, PH15-41, PH49-50

Scottish Borders: AB16-30

Other Scotland: AB1-15, DD1-11, DG1-16, EH1-99, FK1-19, G1-84, KA1-26&30, KY, ML, PA1-19, PH1-14, TD1-15

Isle of Wight: PO30-41

Scilly Isles: TR21-25

Isle of Man: IM

Guernsey: GY

Jersey: JE

Should you try to make an order for delivery to one of the above postcodes, after checkout you will be prompted to contact us, and we can check with our couriers for the best delivery rate for your area.

 

RETURNS

In the unlikely event that we deliver an order that does not meet your requirements, please contact us. You may then return it within 7 working days and we will give you a full refund within 7 days of us receiving the goods.

If you receive an order and the wine is out of condition or damaged, we will be happy to give you a full refund or send out a replacement. Please contact us by email or phone and we will organise a replacement or refund.

You can contact us via email at info@riseandvine.co.uk or by phone at 020 8969 9939

The return address is:

Rise & Vine
30 Station Terrace,Kensal Rise,
LONDON NW10 5RP

If you are returning goods yourself, we recommend discussing this with us for the best option available or you should send it Recorded Delivery via the post office and include insurance to the value of the order

FREE LOCAL DELIVERY (MIN. ORDER £30) - MON > SAT - WITHIN 1.5 MILES

020 8969 9939